BB11 Privacy Policy

BB11 ("bb11", "we", "us", "our") operates the online gaming platform accessible at bb11.club. BB11 is the data controller responsible for the personal information you provide when you register, play, or interact with any part of the bb11 platform. This Privacy Policy applies to all users of bb11.club, including visitors who browse without registering and registered players who hold an active account.

BB11 is committed to handling your personal data with care, transparency, and respect. This Privacy Policy is written in plain language so that every player — regardless of technical background — can understand exactly how their data is handled. If you have any questions after reading this policy, please contact us at [email protected].

BB11 collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Below is a full breakdown of the data categories we collect and the context in which each is gathered.

BB11 uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which BB11 processes your personal data are as follows:

• Account management: To create, maintain, and secure your bb11 account, including processing your registration, verifying your identity, and managing your account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate financial records for your account.
• Game delivery: To provide you with access to bb11's full game library, including Lottery, Fishing Kui Li, Demon Hunter, Teen Patti 20-20, and all other available titles.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk, and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance when you contact the bb11 support team.
• Legal compliance: To comply with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) obligations.
• Platform improvement: To analyse usage patterns and improve the performance, design, and functionality of bb11.club.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.

BB11 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and bb11 — i.e., to operate your account, process payments, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial reporting obligations.
• Legitimate interests: Processing is necessary for bb11's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending marketing emails or using non-essential cookies — bb11 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

BB11 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with this Privacy Policy.

• Payment providers: BB11 shares the minimum necessary transaction data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals.
• Identity verification providers: BB11 uses certified third-party KYC providers to verify your identity documents. These providers process your data solely for verification purposes and are prohibited from using it for any other purpose.
• Game providers: Some games on bb11 are supplied by third-party game studios. These providers may receive anonymised session data to ensure game integrity and performance. They do not receive your personal identity or payment data.
• Legal and regulatory authorities: BB11 may disclose your personal data to law enforcement, regulatory bodies, or courts where required by law or where necessary to protect the rights and safety of bb11 or its players.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

BB11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use bb11.club. Cookies are small text files stored on your device when you visit a website. They do not contain executable code and cannot access other files on your device.

BB11 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set. Disabling these may affect your experience.
• Analytics cookies: Help BB11 understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies: Used only where you have given explicit consent, to personalise promotional content shown to you on bb11. You can withdraw consent at any time via your account settings.

You can manage your cookie preferences at any time through your browser settings or via the cookie preference centre available on bb11.club. Note that disabling essential cookies will prevent you from logging in or using core platform features.

BB11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When your data reaches the end of its retention period, BB11 will securely delete or anonymise it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

BB11 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bb11.club.
• Encrypted storage of sensitive data including passwords (hashed with bcrypt) and identity documents.
• Strict access controls ensuring that only authorised bb11 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all bb11 staff accounts.
• Automated fraud detection systems that monitor account activity in real time for suspicious patterns.
• Secure data centres with physical access controls, redundant power systems, and 24/7 monitoring.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, BB11 will notify you and the relevant authorities within the timeframes required by applicable law.

As a bb11 player, you have the following rights in relation to your personal data. BB11 will respond to all valid requests within 30 days. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request".

BB11 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on bb11 or attempt to use any part of the platform.

If BB11 becomes aware that personal data has been collected from a minor, we will immediately close the associated account, delete all personal data collected, and return any deposited funds to the payment method used — minus any winnings generated, which will be forfeited.

If you are a parent or guardian and believe your child has registered on bb11, please contact [email protected] immediately. BB11 will investigate and take action without delay.

BB11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify all registered players via the email address associated with their account at least 14 days before the changes take effect.

The updated Privacy Policy will always be available at bb11.club/privacy-policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of bb11 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may close your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BB11 handles your personal data, please get in touch. Our support team is available 24/7 and will respond to all privacy-related enquiries within 2 business days.